These conditions apply to all online transactions for the supply of goods and services from the College’s website (www.eastkent.ac.uk).
If you enrol online, under the United Kingdom’s Distance Selling Regulations you have the right to cancel your enrolment, and have a full refund. Cancellation of your enrolment must be made in writing quoting your student ID code and course code within 7 days of the date of confirmation that your payment has been processed to the College Support Services Manager by email email@example.com .
What if I need to cancel my enrolment after the 7 day ‘cooling off’ period has elapsed?
In the event that you need to cancel your enrolment, you can have a full refund of tuition fees, provided that we are notified in writing within one week of the starting date of the course. Please note all courses include an administration charge, which is non-refundable.
What if I find the course I have chosen unsuitable when I turn up to the first session?
An alternative will be offered if available, provided we are notified in writing within one week of the course starting. Transfers are limited to one per enrolment within the first week of the course (except for short/one day courses where transfer must be prior to commencement of the course). Any additional transfers will be subject to the College’s discretion and charged at a [£10.00] administrative charge per transfer.
What if I decide later on in the year that I do not wish to continue?
Please see the College’s policy on refunds. Refunds Policy
What if I wish to pay for a friend/relative’s course using my debit/credit card?
Unfortunately, we are unable to accept third party payments, due to restrictions on refunds to people who are not the learner enrolled on the course.
What if I need a textbook and/or additional materials?
Any additional costs, over and above the course fees, will be indicated on the Course Information Sheet. Please do not buy any equipment or materials until after the first session as we can refund course fees if a course is cancelled but not the cost of any equipment or materials, which you have purchased.
What if the course I am interested in is not very popular? We always keep enrolment open as late as possible, but unfortunately, courses cannot run if too few people enrol. If the activity you have selected is cancelled, we will try to find you an acceptable alternative. If this is not possible, a full refund of all fees will be made. Fees Policy
Descriptions and price information
We have taken care to describe and show course information as accurately as possible. Despite this, slight variations in courses may occur. Course information is provided on www.eastkent.ac.uk or in the courses guide. If there is anything which you do not understand, or if you wish to obtain further information, please contact the Support Services Team by email Support.firstname.lastname@example.org or telephone 01843 605062. Every effort is made to ensure that the prices shown for a course are correct at the time the course guide goes to print and when the course is added onto the website.
Course guide prices may go out of date, so you should always check the up to date price on the website. If there is a difference between the price for a course in the course guide and the website, you will be charged the price on the website.
If, by mistake, we have under-priced a course, we will not be liable to supply that course to you at the stated price, provided that we notify you before we send you your receipt. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to enrol.
If you decide not to enrol, we would not process the payment. If we are unable to contact you, we will return the enrolment form with details of the correct price.
Payment and Payment Security
The fees must be paid in £GBP (British Pound Sterling). Other currencies are NOT accepted. The College cannot accept liability if payment is refused or declined by the credit or debit card supplier and you remain responsible to check that payment has been deducted. No payment shall be deemed to have been received until the College has cleared funds and the service shall not be provided until funds are cleared.
When the enrolment fee is paid on our website, the credit card number is maintained by WorldPay. We do not store any credit card information on our system.
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